Privacy Policy

Last updated: 5 March 2025

1. Introduction

At Noor AI, accessible from www.noorai.sg, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services.

Compliance with PDPA: Noor AI complies with the Personal Data Protection Act (PDPA) of Singapore, ensuring that all personal data is collected, used, and stored in accordance with legal requirements. By using our website, you consent to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our website.

2. Information We Collect

We collect personal information that you voluntarily provide when using our website or services, including:

• Contact Information → Name, email address, phone number.

• Communication Data → Messages, attachments, and other details shared when contacting us.

• Usage Data → Information about how you interact with our website, such as pages visited and time spent on site.

• Technical Data → IP addresses, browser type, device information, and other system-level data.

We do not collect sensitive personal data unless explicitly required and consented to by you. In compliance with PDPA, we will seek your explicit consent before collecting, using, or disclosing your personal data, except where allowed or required by law. You have the right to withdraw your consent at any time by contacting us at info@noorai.sg.

3. How We Use Your Information

We use your information to:

•  Provide & Maintain Our Services → Ensure website functionality and a seamless user experience.

• Improve & Personalize Your Experience → Enhance website usability based on visitor interactions.

• Analyze Website Usage → Understand visitor behavior to optimize content and services.

• Develop & Improve AI Solutions → Enhance Noor AI's services, features, and future product offerings.

• Communicate with You → Send updates, respond to inquiries, and provide customer support.

• Ensure Security & Prevent Fraud → Detect and mitigate fraudulent activities and unauthorized access.

Data Retention Policy

We collect and use personal data only for the purposes specified in this Privacy Policy. Under PDPA, we do not retain personal data for longer than necessary to fulfill its intended purpose unless required by law.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. Cookies help us:

• Analyze website traffic and usage.

• Store preferences for better user experience.

• Deliver relevant content and advertisements.

Managing Your Cookies: You can adjust your cookie preferences through your browser settings. Below are links to guides for common browsers:

• Internet Explorer Cookie Settings

• Firefox Cookie Settings

• Chrome Cookie Settings

• Safari (Web & iOS) Cookie Settings

Disabling cookies may affect website functionality.

5. Your Rights under PDPA

Under the Personal Data Protection Act (PDPA) of Singapore, you have the following rights regarding your personal data:

• Access & Correction → You may request access to your personal data or ask us to correct inaccurate data.

• Withdrawal of Consent → You may withdraw consent for data collection or processing at any time.

• Data Portability → You may request a copy of your personal data in a common format.

• Objection to Processing → You may request that we stop processing your personal data in certain situations.

To exercise these rights, please contact us at info@noorai.sg.

6. Data Protection & Security

Noor AI implements industry-standard security measures to protect personal data against unauthorized access, collection, use, disclosure, copying, modification, and disposal. In compliance with PDPA, we ensure that our data protection policies are regularly reviewed to maintain security best practices.

7. Third-Party Sharing & Cross-Border Data Transfers

We do not sell, trade, or rent your personal data. However, we may share information with trusted third-party service providers who assist in website operations, analytics, and security under strict confidentiality agreements.

If we transfer personal data outside of Singapore, we will ensure that the recipient organization provides a standard of protection comparable to the PDPA requirements.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be notified through updates on this page. The "last modified" date at the top of this policy will reflect the most recent changes. Continued use of our website constitutes acceptance of these changes.

9. Contact Us & Data Protection Officer (DPO)

For questions or concerns regarding this Privacy Policy, or if you wish to make a PDPA-related complaint, please contact our Data Protection Officer (DPO) at: info@noorai.sg.