This policy applies to the Noor AI corporate website and project inquiry process. Individual Noor AI products may provide additional privacy notices for their own services.
1. Introduction
Noor AI is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal data when you visit noorai.sg, submit a project inquiry, book a conversation or otherwise communicate with us.
2. Information we collect
We may collect information you provide voluntarily, including:
- Contact details such as your name, work email address and organization.
- Inquiry information such as your project description, current stage, desired timeline and messages.
- Booking details submitted through the calendar provider when you schedule a conversation.
Our hosting, security and communications providers may also process limited technical information such as IP address, browser type, device information, timestamps and request logs. Please do not send sensitive personal data, credentials, health information or confidential client records through the project inquiry form.
3. How we use information
We use personal data to:
- Respond to inquiries and evaluate whether Noor AI can support a proposed project.
- Schedule and manage requested meetings.
- Operate, protect and improve our website and communications.
- Prevent spam, fraud, abuse and unauthorized access.
- Comply with applicable legal and regulatory obligations.
We do not use contact-form content to train public or third-party AI models.
4. Legal basis and consent
Where consent is required, we seek it before collecting or using personal data. You may withdraw consent by contacting us, subject to legal or contractual restrictions and reasonable notice. We may also process information where reasonably necessary to respond to your request, protect our services or comply with law.
5. Cookies and analytics
The public website may use necessary browser storage for security and basic functionality. Optional analytics or marketing technologies, if introduced, will be described through an updated notice and appropriate consent controls before activation.
6. Service providers and transfers
We may use service providers for website hosting, security, contact-form delivery, email and calendar booking. They may process personal data only to provide those services and under appropriate contractual or legal safeguards. If personal data is transferred outside Singapore, we take reasonable steps to ensure a standard of protection comparable to applicable Singapore requirements.
7. Retention
We retain inquiry and communication data only for as long as reasonably necessary to respond, maintain business records, establish or defend legal claims, and meet legal obligations. Unsuccessful or inactive project inquiries are periodically reviewed and deleted or anonymized when no longer required.
8. Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal data against unauthorized access, collection, use, disclosure, copying, modification, loss or disposal. No internet transmission or storage system can be guaranteed to be completely secure.
9. Your choices and rights
Subject to applicable law, you may request access to or correction of personal data held by Noor AI, or withdraw consent for its use. We may need to verify your identity before completing a request.
10. Changes to this policy
We may update this Privacy Policy as our website, services or legal obligations change. The date at the top identifies the latest revision.
11. Contact and Data Protection Officer
For privacy questions, access or correction requests, withdrawal of consent, or a PDPA-related concern, contact Noor AI’s Data Protection Officer at info@noorai.sg.